FORGOT YOUR DETAILS?

FAQS

We deliver everywhere in the World: we can deliver to your home address or directly to your staying address so that you can retrieve it when checking in.

For more details, you can look at the delivery page.

General Questions

SimOptions provides prepaid sim card for travelers all over in the world. Benefit from the lowest rates for your calls, texts and internet browsing during your next trip.

We offer SIM cards (all formats: normal, micro and nano sizes), mobile phones and travel accessories so that you can stay connected throughout your trip abroad.

Travel accessories include international travel adapters, car chargers and Powerbanks (external batteries).

Every prepaid SIM card offer includes: Mobile internet and/or Phone calls and Text messages.

Each product comes with a detailed description of the offer available.

You will receive a Tri-format SIM (normal, micro and nano). Therefore, they are compatible with any device.
Please make sure your smartphone is unlocked and compatible with 3G and 4G to make sure the internet access will be available.

You will receive a Tri-format SIM (normal, micro and nano). Therefore, they are compatible with any device.
Please make sure your smartphone is unlocked and compatible with 3G and 4G to make sure the internet access will be available.

You will receive a Tri-format SIM (normal, micro and nano). Therefore, they are compatible with any device.
Please make sure your smartphone is unlocked and compatible with 3G and 4G to make sure the internet access will be available.

You will receive a Tri-format SIM (normal, micro and nano). Therefore, they are compatible with any device.
Please make sure your smartphone is unlocked and compatible with 3G and 4G to make sure the internet access will be available.

You will receive a Tri-format SIM (normal, micro and nano). Therefore, they are compatible with any device.
Please make sure your smartphone is unlocked and compatible with 3G and 4G to make sure the internet access will be available.

You will receive a Tri-format SIM (normal, micro and nano). Therefore, they are compatible with any device.
Please make sure your smartphone is unlocked and compatible with 3G and 4G to make sure the internet access will be available.

Depending on the sim card: topping up can be possible with our offers. Detais are shown on each product page.

We can deliver our products everywhere in the world (home address, offices or directly to the hotel where you will be staying).

Some Custom Fees can be applied by the country where you reside, please be aware that SimOptions is not responsible for said costs.

For more details, click on Delivery Options on the upper right corner.

Express delivery will be the fastest delivery mode and will provide you with a tracking code with details from shipping to delivery point. The parcel is insured if lost by the Postal Services.

Standard delivery will only provide the proof of shipping but no tracking is available outside of Europe. If the package is lost by the postal service, no refund will be available.

Our SIM cards guarantee that no roaming fees can be applied. As our SIM cards are prepaid, no exceeding are possible: enjoy an easy connection at a local rate and master your telecom budget while traveling.

That is perfectly possible. Any item on our website is for sale whether you decide to purchase a SIM or not.

SIM card information

You will receive a Tri-format SIM.

It works with every unlocked device. If your mobile phone is locked, contact your current mobile operator to have it unlocked.

Every prepaid SIM card offer includes: Mobile internet and/or Phone calls and Text messages.

Each product comes with a detailed description of the offer available.

You will receive a Tri-format SIM (normal, micro and nano). Therefore, they are compatible with any device.
Please make sure your smartphone is unlocked and compatible with 3G and 4G to make sure the internet access will be available.

You will receive a Tri-format SIM (normal, micro and nano). Therefore, they are compatible with any device.
Please make sure your smartphone is unlocked and compatible with 3G and 4G to make sure the internet access will be available.

You will receive a Tri-format SIM (normal, micro and nano). Therefore, they are compatible with any device.
Please make sure your smartphone is unlocked and compatible with 3G and 4G to make sure the internet access will be available.

You will receive a Tri-format SIM (normal, micro and nano). Therefore, they are compatible with any device.
Please make sure your smartphone is unlocked and compatible with 3G and 4G to make sure the internet access will be available.

You will receive a Tri-format SIM (normal, micro and nano). Therefore, they are compatible with any device.
Please make sure your smartphone is unlocked and compatible with 3G and 4G to make sure the internet access will be available.

You will receive a Tri-format SIM (normal, micro and nano). Therefore, they are compatible with any device.
Please make sure your smartphone is unlocked and compatible with 3G and 4G to make sure the internet access will be available.

It depends on the offer.

The validity of each SIM we offer is available on the offer’s Product page./span>

Coverage Information

Please check the coverage for each SIM on the product page dedicated to the SIM card.

SimOptions is working with some of the biggest operators available worldwide to make sure that you receive the best connection and service.

Most of the largely populated areas have great cellular coverage and your mobile device and/or hotspot will work without any disruptions.

However, we cannot guarantee a full coverage in each country, some more isolated regions can provide a weak or nonexistent coverage.

Customer support

Our team will remain at your disposal via our Live Chat (available on our website or through the following e-mail: [email protected]).

Enclosed with each SIM card, a notice will also give you the possibility to contact the operator’s Customer Service in case of a technical issue.

We provide a full secure payment process (through Paypal and Stripe).

We accept MasterCard, Visa, CB, JCB, American Express and Paypal Accounts.

TOP