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FAQS

We deliver everywhere in the World: we can deliver to your home address or directly to your staying address so that you can retrieve it when checking in.

For more details, you can look at the delivery page.

General Questions

SimOptions provides prepaid sim card for travelers all over in the world. Benefit from the lowest rates for your calls, texts and internet browsing during your next trip.

We offer SIM cards (all formats: normal, micro and nano sizes), mobile phones and travel accessories so that you can stay connected throughout your trip abroad.

You can also take a look to our additional products – international travel adapter – car charger and powerbank.

Many of our products could help you for your next trip.

Every Prepaid sim card offer include : Phone calls, Mobile internet and Text messages.

You can check on product page each detailed package for our SIM cards.

You will receive a Tri-format SIM(normal, micro and nano). Therefore, they are compatible with any device.

Yes. For each product you will receive a small guide explaining how to top up credit if you need.

Check also some top up options directly on our webpage.

We deliver everywhere in the World: we can deliver to your home address or directly to your staying address so that you can retrieve it when checking in.

For more details, you can look at the delivery page.

Express delivery  will be the fastest delivery mode and will provide you a tracking code with details from shipping to delivery point and will be insured if the case is lost.

Standard delivery will just provide the proof of shipping but not tracking outside Europe. If the package is lost by the postal services it will not be reimbursed

There is no roaming fee possible. The Sim card is prepaid, so you can use it without fearing extra cost.

Enjoy an easy connection at a local rate and master your telecom budget while traveling.

For sure. If you only need a mobile phone or a world travel adapter, you can purchase it alone.

SIM card information

You will receive a Tri-format SIM.

It works with every unlocked device. If your mobile phone is locked, contact your current mobile operator to have it unlocked.

Every Prepaid sim card offer include : Phone calls, Mobile internet and Text messages.

You can check on product page each detailed package for our SIM cards.

You will receive a Tri-format SIM(normal, micro and nano). Therefore, they are compatible with any device.

It depends on the SIM Card.

For our Europe Pass, the SIM card is valid 6 month.

You can check on product page each validity period for our SIM cards.

Coverage Information

Please check the coverage for each SIM on the product page dedicated to the SIM card.

SIMOPTIONS works with the major operators worldwide to make sure that you receive the best connection available to you.

Most of the largely populated areas have great cellular coverage and your mobile device and hotspot will work without any disruptions.

However there is a number of factors that can prevent you from getting good mobile coverage.

Customer support

Enclosed with each sim card, you will receive a guide to contact customer care team if you need any assitance.

We can help you on the chat if you have difficulties.

We provide a full secure payment process (through Paypal and Stripe).

We accept MasterCard, Visa, CB, JCB, American Express and Paypal Accounts.

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