eSIMユーザーの声

Phone did not gel to my sim. As I should have done from the USA not Italy. Asked for refund.no other issues if I got this to work on my phone I would have give five 5 stars

Very easy to buy and download eSim, unfortunately my phone wasn’t compatible due to my telecommunications provider. However the customer support chat team was super easy to get in touch with and extremely efficient in letting me know what the next steps were. Thank you Nathalie and Brice for all your hard work!

So easy and very good customer service!

This is a great idea for anyone traveling to Europe! The process was easy and super simple to follow. I’m a group leader for EF Tours and I highly recommend this product. My students ar easing it and have had a great experience with it. They have been accessing the internet and the call forwarding feature is nice so you don’t have to give out a separate number to use it. I recommend this product!

I bought the E SIM card 10G for Europe, and the Esim card can’t be activated, then it shows it’s not valid. So I write email to company right away. And the Esim card is $24. And they said they can refund me $12 which the cancellation fee is $12. Then they told me that if I write the review with 5 stars, I can get the fully refund which is $24. 🙃

Great product and super customer service

we were doing france for 3 weeks, found SimOptions on web and ordered a esim 30gb, got instant reply and update . easy to instal ( did from Australia, with flight mode on, simple. got worried i had stuffed it up, tried to repeat and had to contact simoptions who dorted me in five minutes. ordered a second card for my wife. arrived at CDG paris activated sim and received emails for both cards instantly with french mobile numbers, had great coverage everywhere in france including jersey ( not in France! will not ever leave home for OS without booking esims from this company Great Products, Great People terry and rosemary brisbane australia

Fantastic and prompt customer service! SimOptions have been great helping me navigate an issue with my phone (a phone hardware issue, not SimOptions fault). I will use them again next time, once I update my phone.

100% Satisfied with the e sim I purchased for India, it was the first time for me to try an esim and the installation took 1 minute after I landed in Kolkatta, decent speed although speed a bit small in some very rural areas.

Arrived jet lagged in Germany, eSIM + my phone didn’t appear to have any data when I enabled the combination. Sent an email to SimOptions describing the problem, and via a few more emails they had me totally sorted. (The problem ended up being my fault as I neglected two important settings on my phone, settings that their original instructions did indeed mention.) Smartphone data is now solid as a rock — my holiday has one less worry. Thanks SimOptions!

Excellent customer service when I had an issue. Will use again.

When experiencing problems installing a purchased eSIM, customer service was extremely responsive and helpful.

Awesome company. Got the esim quickly, support answered quickly and offered a solution to an issue I had.

Customer support fast ant helpful. My phone is eSIM compatible but is locked. Locked phones not capable of using company's eSIM technology. CS worked with me to sort out the issue.

The customer service team was incredibly pleasant and aided me amazingly when I had an issue with the esim and requested help!

Customer service was amazing! I had a problem with my eSIM and they fixed it very quickly.

Great experience.

Very helpful and timely customer service. They answered my questions about the esim plan I recently purchased for my trip to Germany

I had some issues with my phone and customer service responded quickly. They went above and beyond to help me. Thanks so much!

Customer service was so helpful! Would not hesitate to use them again!

Definitely worth trying their esim for portugal, whether you go there for a few days or few weeks, they have different packages for any budget

Thank you so much for a great experience we will purchase again on our next trip to Europe . Thank you

I bought the wrong card for my phone. The company was most helpful with prompt response and a refund. I would definitely use them again!

The customer service of SimOptions has been very helpful and patient when I came to ask their help. Despite the mistake I made on my side, they make all efforts to assist me.

Easy to use and setup

I had a great experience with getting my esim card from this company. I hadn't heard of them before but my team member did some research and said it seems legit, so I went ahead and bought it, and it activated immediately upon landing in Europe. I've had a great experience so far on my trip (been to 2 countries already!) and I highly recommend them.

Perfect!! the shipping was very efficient, and as many reviews mention, I turned on the phone once in Europe and in 2 minutes the phone and internet were working perfectly, I changed countries 3 times and no problems with connecting. I also was able to share internet.

Highly recommend Simoptions. I deleted my e sim for Malaysia by mistake, but they provided a new one for free. Installation is very quick (only a few minutes)

After being able to quickly contact them in regards to a refund they allowed me to be refunded very quickly.

Great customer service!!

We've had a really good experience with SimOptions. We needed help from their customer service and they were really helpful, responding very quickly. Definitely recommended.

The customer support was really great and helpful when I was experiencing technical difficulties. They respond super fast and kindly!!!

The orange esim for Austria and the rest of Europe is very budget-friendly at only USD 40. I could also call any number in Europe for free.

I was using as part of my trip to Paris SimOption eSIM and I have found it as very good experince for me. it was eazy to download it to my mobile , all my other communication applications lime WhatUp communication were still getting into my phone , and my Net surffing was easy and reachable from any point Thx

Very good option to buy an eSim for Europe travel! I also contacted their customer service and received a quick response. Just make sure your phone is compatible with eSIM.

Prompt customer service. Easy ordering. Would order from here again!

I have to say, I was a little hesitant about making the switch to an eSIM an decided to go for it for my long trip to France (6 months), but I am so glad I did! The transition was a breeze and the customer service team walked me through every step of the process and it litteraly takes 1 minutes to install if you follow the instructions.. Not to mention, I have never experienced such an amazing network coverage (Paris area and south west of France in Bordeaux). Plus, the internet speed is lightning fast, making it perfect for all my streaming needs. The eSIM feature has been a game changer for me, with the added convenience of being able to switch between devices without having to constantly change SIM cards

Customer Service was very helpful!

Great tech support and a good service. I will use it again in the future.

Total game changer for travelers, bought an eSIM for canada and USA for my 2 months trip, worked perfectly and so much more convenient than traditional sims.

Fast and great communication

Mon expérience s'est très bien passée, La sim est fonctionelle en Roumanie,je suis tres satisfait de leur services, je les recommande !

I ordered esim from simoptions, later found that my phone was locked and it Will take couple of days to unlock it and by then I would have flown out of country. Although it was my mistake I wrote to simoptions requesting if I can get a refund. They promptly responded back and have generously agreed to refund knowing my situation. From the ordering to their customer service every interaction has been easy, smooth and great. I will definitely use their service again when I am traveling.

I travelled to Germany for work and purchase an E-Sim with SimOptions. After finding out that my device does not support an E-Sim I asked if a refund will be possible. After reviewing my situation they agreed to refund my purchase which allowed me to use that refund to purchase a physical Simcard. Their response was rapid and they provided me very good customer service. I would recommend using SimOptions, however, ensure that your device is compatible before purchasing. Thank you SimOptions Keep up the good work.

The vinaphone esim vietnam from Simoptions is a game-changer, 60GB of data for vietnam was the best package I could find.

Great customer service, thank you

I purchased an eSIM for canada when moviing out to Toronto, its my 6th esim I purchased from Sim Options and always satisfied with the service.

This was a great experience for me. I was confused about how to implement my eSIM and a customer service rep walked me through all my questions right away. Fast personal service is hard to find in a company these days. Definitely recommend.

Couldn't be happier with their eSIM for europe. As someone who frequently travels to Europe, the eSIM feature has made it so easy to stay connected without having to worry about swapping out physical SIM cards. The activation process was a breeze and the customer service team was extremely helpful in answering all of my questions. On top of that, the rates are very affordable and there are no hidden fees.

Very helpful and prompt service. recommended.

Really easy to install the esim, and it saves you the hassle of buying an sim card in India which is a total hassle

All went smooth. Was delivered my eSim promptly, and with all of the necessary information. Ran into some issues related to my own stupidity (bought an eSim for the wrong country) and obtaining a refund was easy. $5 cancellation fee for eSims.

I've been around the globe and lemme tell you, SimOptions' eSIM is a total gem! It's like having your personal internet connection in your pocket - easy set-up, solid speeds, and no stress of swapping SIM cards. This is the future of travel, my friends!

Company was very responsive to queries and requests for assistance.

I had trouble loading the card, I hadn’t gone far enough getting it set up as I didn’t want to activate it until I was at my destination. Through many emails and screenshots and the help of a few individuals I finally got it working. They gave me a new QR code and I’m good.

The agent was quick to response any query you may have which is a good sign on how reliable the company is.

This travel eSIM for Thailand exceeded all my expectations! With unlimited data in my pocket, I was able to fully immerse myself in the wonders of Thailand.

The esim italy was fairly easy to setup on my iPhone 14, I deleted the eSIM by mistake but the support was very nice and provided with another esim at no extra cost

let me tell you about my experience with eSIMs from Simoptions. I travel a lot for work, so I was looking for a way to stay connected without having to constantly swap out physical SIM cards. That's when I found out about eSIMs and Simoptions. I was a bit hesitant at first because I had never used one before, but man, am I glad I made the switch. First of all, the process of setting up the eSIM was a breeze. I just purchased the esim from Simoptions website, scanned the QR code, and boom, I was up and running. No more fumbling with tiny SIM card trays, no more going to the store to get a new SIM every time I landed in a new country. The selection of countries in the Simoptions catalog is pretty impressive too. I've been to a bunch of different countries in the past few months and haven't had any trouble finding a plan that works for me. The prices are also quite reasonable. I was expecting to pay a premium for the convenience of an eSIM, but that hasn't been the case at all. The service itself has been great. The only hiccup I've had was when I accidentally let my data run out while on a business trip. I had to purchase a new esim from simoptions and it worked again All in all, I'm really happy with my decision to switch to Simoptions eSIM. It's made my travel so much more hassle-free and I highly recommend it to anyone who travels frequently.

Purcahsed a 8 gb data esim for Malaysia from Simoptions. Decent price for this amount of data. Validity is also 30 days which makes it convenient for long trip.