Customers’ feedback on SimOptions' travel eSIMs

eSIM Users Testimonials

Facebook
3,463 likes
★★★★★
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Trustpilot
4.5 / 5
★★★★★
Review us on Trustpilot
eKomi
4.6 / 5
★★★★★
Review us on Ekomi

Customer Reviews

What they think about eSIM and SimOptions

★★★★★

"Easy to understand the terms and conditions of each sim.<br>And really fast to buy, no account required, no sign in, just an e-mail and you can buy it in less than 5 minutes."

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Cesar Arroyo
May 29, 2024
★★★★★

"The 50GB 5G *** *** was very good during our travels through Europe.<br>Would recommend, however a longer duration option would be better for longer travels like ours"

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Nathan Tinker
May 28, 2024
★★★★★

Site made it quick to compare plans and get eSim. Reviews on TrustPilot were impressive. Fingers crossed I'll be online for my whole 3 week trip in Europe!

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Beth Stephenson
May 27, 2024
★★★★★

everything works fine. i order back in april 24 through may 2nd a 3GB card for under $10 and this will be my second time to use. i put them on my phone before i fly to europe and they seem to work when i land. everything seems to work well and i am happy. I am a repeat customer at this point in time

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michael mann
May 26, 2024
★★★★★

Very easy to find what you're looking for and understand how it works. I used this site 2 years ago for a trip to East Europe. It was my first visit for a trip to the UK. Thanks for breaking down the information so well. It eliminates confusion.

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Tabitha Cousins
May 20, 2024
★★★★★

Straight forward. Purchased based on 30 days traveling and this NZ *** covers for AUS as well so it’s nice I don’t have to purchase 2 different eSims

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Katy Ho
May 19, 2024
★★★★★

I bought an eSIM from simoptions before I unlocked my phone, so I decided to try to get a refund instead of unlocking my phone. They refunded within a couple of days, no problems there. I decided to unlock my phone, so I bought a plan from SIMoptions and they made it all very fast and easy to setup! 10/10 would recommend for anyone traveling to Europe!

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John Sukup
May 16, 2024
★★★★★

Nice layout, options were explained well, as was the process for installing the e-sim. I don't travel until tomorrow but I was able to set it up today, so that I will have the service I need as soon as I hit the ground at my destination. No more fumbling about with physical sim cards. The thing to do would be to ask me again in a month, after my trip.

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Penny Staples
May 16, 2024
★★★★★

Worked very well. Make sure you have secure wifi before completing set up. This can require forethought and planning when travelling,

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Nicola Valentine
May 13, 2024
★★★★☆

"Product didn't always work properly when sailing from Budapest to Amsterdam with no signal at times. Was this due to being on a ship in rural areas?<br>Worked well and I could connect with Canada without problems most of the time. <br>I would have liked an eSIM that lasted 4 weeks."

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Charles Crawford
May 13, 2024
★★★★★

Try out different data packages but I am very happy with my first experience. Got another one for Canada, first one was for the UK and it worked well.

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Jan Brueggemann
May 11, 2024
★★★★★

So easy. I hope the installation is as easy for my old brain! I researched different providers, but chose this one as recommended by money saving expert. Fingers crossed

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Kay Jones
May 9, 2024
★★★★★

The site is easy to understand and I received the purchase codes easily! Well Done!!! This is the type of CX every customer would like to experience and have an enjoyable and seamless purchase! Well done once again. Definitely will recommend to friends who are traveling and is looking for an esim option.!

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Kelvin Tan
May 8, 2024
★★★★☆

Generally good. I just had to confirm the 50GB is an esim, as it was not 100% clear in the details - and not many providers have 60days esim.

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Robert Rollin
May 8, 2024
★★★★★

The website was easy to use, was clear on what was provided, and had clear instructions for activating it. I'm a first-time traveler and highly recommend this website for e-sim cards.

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Autumn Reyna
May 7, 2024
★★★★★

Came across the site on a Search and everything was explained well and I think I know what to expect when using the eSim. I did more research and came back when there were glowing reviews. The purchase process was very easy and there were no problems with payment. I hope it is as easy to install and use.

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Judith Donie
May 5, 2024
★★★★☆

The website isn't the most important thing. It is the trust that I've used SimOptions in the past and they have worked and are legitimate. That is the most important thing to me.

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David Johnson
May 2, 2024
★★★★★

eSIM card products were clearly listed on their site and easy to compare side by side. Simple check-out process and immediate response from customer service when asking a question in the chat. Perfect service! Emails with receipt & product code information arrived in my inbox immediately.

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Nicole Peineke
May 1, 2024
★★★★★

The product selection and purchase was smooth and easy! I would have liked to have had more short-duration options for 5G coverage with voice+SMS.

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Scotland Nelsen
April 22, 2024
★★★★★

This is my third experience using the SIM option. Each time, the packages have been excellent, providing a range of options, with the most notable advantage being the competitive prices compared to other packages. The only aspect lacking is a tool or system to accurately track data and call usage. Additionally, some SIM providers do not offer services in English, which can complicate matters if you need to contact them; for instance, some providers exclusively use French.

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Ahmad Flefil
April 8, 2024
★★★★★

Very easy to understand and, as someone who has never done this before, I really appreciated how clearly I was walked through HOW to do this. And that they made sure my phone was compatible! The prices are quite reasonable IMHO - better than I expected. Haven't activated/used it yet, but the buying process was excellent. Was recommended by a friend!

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Casey Morrison
April 1, 2024
★★★★★

Would like to see a coverage map but going to assume it will cover the parts of Italy that I need.

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Teresa Schubert
March 30, 2024
★★★★★

Would love to see recommendations based on type of travel. Like where you will be going, what you will be doing.

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Parker Robertson
March 28, 2024
★★★★★

Great selection of places to use SIM cards. I needed three SIM cards for our little group going to Iceland and was able to purchase all three at once.

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Eduardo Hernandez
March 26, 2024
★★★★☆

Godd choice of products at reasonable prices. It would help to know which networks the service runs on for the country/ies requested since coverage is not ubiquitous

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David White
March 26, 2024
★★★★★

Everything was very clear and quick. My only confusion was the use of the word activate instead of download since I don’t want to activate it until I’m ready to use it, but I want to have it installed.

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Nat KELLY
March 25, 2024
★★★★☆

Very prompt response. However I accidentally activated the card although I'm yet to leave for my holiday, so a more detailed info in what not to do would have been helpful.

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Noriko Kuroki
March 25, 2024
★★★★★

Website is quite clear as to the detailed product specifications for all of their product offerings. Check out is step-by-step and easy to understand. No problems in ordering a SIM card! Now I wait to get it in the U.S. mail and actually use it in about a month.

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William Carlson
March 25, 2024
★★★★★

Easy to use website with easy navigation using the search bar to filter the relevant packages. Good offers and good set of intructions provided.

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José Matos
March 24, 2024
★★★★★

I liked that I could easily compare the features between each kind of eSIM, including the countries they work in, the duration, and whether tethering (hotspot) was available. This saved me a lot of time and effort that I would have spent researching each of my options.

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Haiting Chan
March 21, 2024
★★★★★

I have ordered through this website for multiple over seas trips. Even when I mess up, they help me out of my jam. Works well!

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Jeffrey Sehmer
March 20, 2024
★★★★★

Fairly easy to understand and use. Friendly interface. Expedite experience whilst reviewing options and making a purchase. Once completed, I received all pertaining info right away, and configuring the E-SIM was very intuitive, straightforward, and easy. Eager to get to Europe for my holiday, and getting to use and enjoy this plan.

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Juan Aguirre
March 15, 2024
★★★★★

Fast checkout, lots of information to help you understand how it works as I've never used eSIM before. After price comparing this was definitely one of the most affordable providers. Very convenient, looking forward to using it on my trip!

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Julia Menger
March 15, 2024
★★★★★

Good online support. Interesting offer. Would have been nice to have a more long-term offer, eg. 3 months with phone calls. I would be willing to pay for such a service.

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Diane Thibault
March 14, 2024
★★★★★

VERY easy to navigate, select my preferred option, and purchase. Seamless Paypal integration. I used this eSim service last year in Croatia and it was great, I'm back again to use it for my trip to Iceland!

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Mark Madhavan
March 12, 2024
★★★★☆

Easy as pie, especially for an older dude like myself! Can't wait for my trip to Europe, and ** my home carrier who 'kindly' told me they'll cap my roaming charges at $500 a month!!!

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Alan Primrose
March 10, 2024
★★★★★

This is the second time I use the website to purchase an esim for Europe, and I have always been pleased with the product and service.

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Kim Vu
March 5, 2024
★★★★★

It was easy to compare the offered plans and picked a suitable plan for our Scandinavia trip. The offered rates are great compared to the international travel plans offered by our US-based carrier. Very happy!

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April Guille Wienands
February 28, 2024
★★★★★

It was an easy site to find the information I needed. And the chat option was fabulous. I got a real person that answered my questions! Amazing!

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Chrystal Foulkes
February 13, 2024
★★★★★

It's my 4th purchase with *** and it is so easy, it has become my go-to for any time I travel outside the country. Great price for the amount of data I am getting.

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Xavier Vaissiere
February 8, 2024
★★★★★

I purchased the world eSim card before a trip to Paris/Dubai/ Maldives. The coverage was excellent. Seamless activation in Paris. In Thr Maldives and Dubai

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Kareem Pryce
February 5, 2024
★★★★★

"Easy to use website with no many useless steps or clicks to have all the information regarding the service.<br>Easy payment process and quick procedure."

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Carine Caudmont
February 4, 2024
★★★★★

Wide range of options meeting different needs are available on the website. All options are well-detailed. Easy to navigate and choose the option that suits me best. I've used it before, using it now, and will most likely use it again to buy e-sims for my short-term travel or long-term stay in Europe. Highly recommend!

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Rustam Sataev
February 2, 2024
★★★★★

The website is straight forward. It is easy to see your options and select what you need. Search the location where you are going and you will be given options. There are single country options and multi country options. Above all the e-sim works just as described and is easy. If you are traveling this is a lifesaver.

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Christina Minish
February 2, 2024
★★★★★

Information on website is clear and easy to understand, to the point, questions and answers are succinct and to the point.

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Guillermo Valle
January 29, 2024
★★★★★

Order was easy but having some trouble calling numbers in France, although that was stated it was included in the plan of this eSIM! Currently I am in Spain. Maybe this could be the reason of the restriction.

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Sameh Hassan
January 27, 2024
★★★★★

Brilliant service, I have used them to get an ESim for the US, and everything worked perfect. They were also very helpful with questions.

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Mart de Visser
January 26, 2024
★★★★★

The description and details were very clear, and made it very straightforwards to purchase an eSim. The information FAQs were very useful and informative, though it might be good to have one about what happens to your phone number when your credit expires.

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Joshua Harbort
January 24, 2024
★★★★☆

pretty easy to use. some more specific FAQs (covering details, activation etc) on the specifics of the most common options could be useful.

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Ben Ridley
January 24, 2024
★★★★★

It was easy and fast. It would be better if you offered more options for longer than 14 days. Even ones for longer than 28 or 30 days with data and calls and texts.

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Carl Powell
January 19, 2024
★★★★★

Easy to use website, just have to choose country and what length of Esim you require. Very simple step to activate your Esim, done instantly.

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jaspal panesar
January 17, 2024
★★★★☆

Like the easy drop down menus with information if you could improve by clearly stating the currency you will be charged :)

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Devita Persaud
January 17, 2024
★★★★☆

I recommend the product for an individual travelling, easy to set up and internet worked well. However I required to use the eSIM with a vpn for work which is why I needed the 15gb. Unfortunately, you are not permitted to use a vpn while using this product. Otherwise I was very happy with the purchase, note to self read the fine print or email their customer support to ask first, as they quickly responded.

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Sarah Hogan
January 14, 2024
★★★★☆

After thirty minutes or so it worked ok for Italy France and Germany. It didn't work in Switzerland and this is probably my fault for not reading the country list more thoroughly

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Blair Margot
January 9, 2024
★★★★★

This is the only eSim service I've used now during our ** travels that lasted for 3 months and had no issues. The speeds can always be a it faster, but that is not under your control..Will definitely recommend as a reliable eSim service for travellers.

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Johan van der Walt
January 8, 2024
★★★★★

Almost unbelievabe how fast you get a new e-simcard. Will go to Malaysia tomorrow and I hope the new card does its job ;-)

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Gottfried Länglacher
January 8, 2024
★★★★★

The process pf purchasing an e-sim was very simple and quick. All relevant details were stated very clearly, appreciate it and would recommend to everyone.

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Erika Lim
January 7, 2024
★★★★★

The process requires very limited information to fill and it gets done very quickly. Good one

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Varun Dhadke
January 5, 2024
★★★★★

Site gave good options and information to make the decision for most appropriate requirements and services.

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Harmen Van Weerden
January 3, 2024
★★★★★

Fantastic and easy to use. Instant delivery of eSIM directions. To improve, there was an issue with the PDF upon delivery. It was not showing up on my email client. I was eventually able to download the file but it wasn't recognized as a .pdf. So I had to force it to open with a PDF client. Other than that small hurdle (and it wasn't that much), everything was perfect!

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Jarrod Fiecoat
January 2, 2024