Frequently Asked Questions
About eSIMs

You can find our FAQs about physical SIM Cards here.

eSIM QUESTIONS

An eSIM is a SIM card directly integrated into your device by the manufacturer. It does not need to be inserted into your smartphone and can be programmed remotely. The operation of the eSIM is identical to a physical SIM card. Only the installation of the eSIM profile and the activation is slightly different.

Simply said, an eSIM profile is a collection of data that ensures your device functionality (in other cases this information is carried by a SIM card). An eSIM profile is digitally saved on your eSIM card.

You can upload several eSIM profiles on your eSIM – for example one for calls and a second one for data. The specific number of eSIMs you can upload depends on your smartphone. Nevertheless, only one of the uploaded eSIM profiles can be active at any given time.

Once you have purchased your eSIM, you need to scan your QR code on your compatible phone. The activation of the eSIM takes place immediately after the activation request.

iPhone

  • In “Settings” select “Cellular Data”.
  • Select “Add a cellular package”.
  • Scan the QR code and register the eSIM.

Please see the following guide for a more detailed explanation

https://www.simoptions.com/esim-installation-guide-ios/

 

Android

  • Go to “Settings” and then select “Connections”.
  • Select “SIM card manager”.
  • Select “Add a Mobile plan”, then “Add via QR Code”.
  • Scan the QR Code and register the eSIM.
  • Select “OK” at the end of the profile download.

Please see the following guide for a more detailed explanation

https://www.simoptions.com/esim-installation-guide-android/ 

 

Please remember to enable data roaming for your eSIM to get the full benefits within all covered countries.

Yes, your eSIM is activated immediately if you are at the selected destination. If you are still abroad, your eSIM will be activated once you arrive at the selected destination.

You can therefore load and scan your QR code from anywhere in the world well before your arrival without your offer starting.

Once you have purchased your eSIM, you will immediately receive an email confirmation with the QR code.

If you did not receive an email, please check your spam folder.

If you still cannot find the email, please contact our customer support at https://www.simoptions.com/contact-us/

You will find the eSIM activation code in the PDF file that is attached in your order confirmation email.

If you cannot scan the provided QR Code, you can install the eSIM by entering details manually. You will be asked to enter the SM-DP+ Address, Activation Code all of which are included in the eSIM confirmation details provided after purchase.

Please follow our guides on how to install an eSIM manually:

The validity period for eSIM starts from the day it is downloaded & activated on a smartphone.

eSIMs have a validity period after which they can no longer be used.

It depends on the eSIM purchased. Some eSIMs allow you to extend the validity and add more data.

Some eSIMs allow you to use Data, Calls & SMS. Our eSIMs are clearly marked if they only support Data or have Calls & SMS included.

For data-only eSIMs however, you can use VOIP applications such as WhatsApp or Skype to make/receive calls.

The list is constantly updated as more eSIM-compatible devices get released into the market.

Please ensure that your device is eSIM-compatible and carrier unlocked before purchasing. Note that country and carrier-specific restrictions may apply and that this list may not be complete.

As of May 2022, the list of eSIM compatible devices is as follows:

 

Apple

  • iPhone 13*
  • iPhone 13 Pro*
  • iPhone 13 Pro Max*
  • iPhone 13 Mini*
  • iPhone 12*
  • iPhone 12 Mini*
  • iPhone 12 Pro*
  • iPhone 12 Pro Max*
  • iPhone 11*
  • iPhone 11 Pro*
  • iPhone 11 Pro Max*
  • iPhone XS
  • iPhone XS Max*
  • iPhone XR*
  • iPhone SE (2020)
  • iPhone SE (2022)
  • iPad Air (3rd Generation)
  • iPad Air (4th generation)
  • iPad Pro 11‑inch (1st generation)
  • iPad Pro 11‑inch (2nd generation)
  • iPad Pro 11-inch (3rd generation)
  • iPad Pro 12.9‑inch (3rd generation)
  • iPad Pro 12.9‑inch (4th generation)
  • iPad Pro 12.9-inch (5th generation)
  • iPad (7th generation)
  • iPad (8th generation)
  • iPad (9th generation)
  • iPad Mini (5th generation)
  • iPad Mini (6th generation)

*iPhones from Mainland China are not eSIM capable.
*iPhones from Hong Kong and Macao (except for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS) are not eSIM capable.

 

Samsung*

  • Samsung Galaxy S22 Ultra 5G
  • Samsung Galaxy S22+ 5G
  • Samsung Galaxy S22 5G
  • Samsung Galaxy S21 Ultra 5G
  • Samsung Galaxy S21 5G
  • Samsung Galaxy S21+ 5G
  • Samsung Galaxy S20
  • Samsung Galaxy S20+
  • Samsung Galaxy Note 20+
  • Samsung Galaxy Note 20
  • Samsung Galaxy Note 20 Ultra
  • Samsung Galaxy Fold
  • Samsung Galaxy Z Flip
  • Samsung Galaxy Z Flip 3 5G
  • Samsung Galaxy Z Fold 2

*Samsung S20/S21 FE Series are not eSIM capable. Samsung Note 20 Ultra and Samsung Galaxy Z Fold 2 originated from Hong Kong cannot be used with eSIMs as well as Samsung devices originating from the USA and Canada. However, for the Samsung S21 series (with the exemption of FE models) for Canada and the USA, if you already have the One UI 4, this update may add the eSIM capability to your device. Please do not hesitate to get in touch with your carrier or vendor to ensure that your Samsung device is eSIM capable.

 

Google Pixel

  • Google Pixel 3 & 3 XL*
  • Google Pixel 3a & 3a XL*
  • Google Pixel 4, 4a & 4 XL
  • Google Pixel 5*
  • Google Pixel 6
  • Google Pixel 6 Pro

*The Pixel devices are not eSIM compatible: Pixel 3 from Australia, Taiwan, and Japan; Pixel 3 devices purchased with service from the US or Canadian carriers other than Sprint and Google Fi; Pixel 3a, which is bought in South East Asia and with Verizon service.

 

HAMMER

  • HAMMER Explorer PRO
  • HAMMER Blade 3
  • HAMMER Blade 5G
  • myPhone NOW eSIM

 

Motorola

  • Motorola Razr 2019
  • Motorola Razr 5G

 

Huawei

  • Huawei P40
  • Huawei P40 Pro*
  • Huawei Mate 40 Pro

*Huawei P40 Pro+ is not compatible with eSIMs.

 

Others

  • Nuu Mobile X5
  • Gemini PDA 4G+Wi-Fi
  • OPPO Find X3 Pro*
  • OPPO Find X5 Pro*
  • OPPO Find X5*
  • Sony Xperia 10 III Lite

*Regions that do not support dual SIM cards on Oppo phones: Australia (Telstra and Optus), and Japan (KDDI).

 

Still not sure if your device supports eSIM? Contact our support via email/live chat or contact your vendor/carrier directly.

Similar to a physical SIM Card, you have to replace it with a new one

Depending on the eSIM purchased, you can scan it to your device again using the QR code.

Our team will remain at your disposal via our

1) Live Chat

2) Email support: contact@simoptions.com

3) Phone: +1.6465862166

 

PAYMENT QUESTIONS

We provide a full secure payment process (through Paypal, Stripe & AliPay).

We accept MasterCard, Visa, CB, JCB, American Express, Paypal and AliPay Accounts.

Currently we offer our customers to pay with international credit card and via PayPal.

Once you buy your eSIM, you will receive a confirmation email with the QR code immediately. Please note that the eSIM is a digital product, and once shipped by email, SimOptions cannot prevent its use. For this reason, once you have purchased your eSIM, it is no longer possible to return it or get a refund, except in the cases explicitly indicated.

Customers have the right to ask for a refund or a change if the eSIM can not be activated due to a technical problem originating from SimOptions or its telecommunications provider.

When you can’t receive a refund:

  • We cannot issue a refund if you give us the wrong email. We can forward the eSIM to a different email address, but we cannot guarantee it will not be used by the owner of the incorrect email address.
  • We cannot issue a refund if your device is not compatible with eSIM. SimOptions provides a list of compatible devices on its website and customers can ask if their device is compatible by contacting SimOptions.
  • We cannot issue a refund if you have changed your mind or if you no longer need the eSIM. SimOptions cannot prevent the use of the eSIM once sent. Therefore we cannot reimburse you for the purchase.
  • We cannot issue a refund in any other case not specified on this page.

Generally we accept MasterCard, Visa, CB, JCB and American Express.

GENERAL QUESTIONS

Our travel SIM Cards guarantee that no roaming fees are applied. Enjoy an easy connection at a local rate and master your mobile budget while traveling.

No, you do not need an ID card or passport to purchase a SIM Card.