What they think about eSIM and SimOptions
Installation was easy. Support was quick to respond and very helpful.
eSim works really well in London and the installation was really easy to use! Also, the customer service was great when I ran into an issue as well. Will definitely use again for any trips to Europe.
It was very easy to use. As soon as arrived in France, and activated cellular, I received text messages for welcoming and phone number notification. Immediately stat using the phone line and data. It worked well. Connection was great. I tried tethering with my partner’s smartphone and laptop, but didn’t work for some reasons. But overall it worked fine for my phone. I can use it again.
I purchased an E-Sim from SimOptions for a vacation throughout the Grenadine Islands in June of 2023. Their customer service is wonderful and responsive!
Used it for mobile data in Thailand, and I am very happy.
Took me a moment to install it and once it was up and running it was great. Highly recommended! Used it in Germany and had no problems at all.
I always buy the 8GB Orange Zen eSim card for my europe trips through Sim Options. I can buy it any time before my trip and register it on my iPhone before I leave, and it activates when I arrive there. SimOptions is usually always cheaper than getting from the Orange website directly. I’ve only ever had problems making international calls with it but realized I needed to input some type of international code to call outside of Europe, so that was more my fault. Wish I could keep the same number and top it up through simoptions is all. I use it all the time
Used an eSim for a trip to BC, Canada. The connection was reliable and allowed me to surf, use GPS, and use WhatsApp. Great value for what I paid and setup was pretty easy.
Highly recommended! My Orange Holiday Sim Card arrived in just over a week (to Canada) and worked like a charm on my unlocked Samsung Note 8. I would definitely buy this again for my next trip to France! Thank you Thank you Thank you!
I recently purchased an Orange Holiday Europe Esim card for my trip to Ireland. Upon arrival there, I found out the card was not compatible with my carrier. I contacted the company and they immediately responded and offered a refund. I was pleased by this and their quick response.
Amazing lightning pass response to my question and resolved my issue with clear advice. 5 stars.
I had a great experience with the customer service department.I had to cancel my perchase for personnal reason. The reply I got was fast and very comprehensive.I really recommand their service.
Accidentally bought the wrong plan and were quick to give a refund upon request.
Made a mistake during installation and received prompt and complete assistance from customer service. Outstanding support.
They were professional and curtious and their on line chat person extremely helpful . I would recommend using them in the future . Easy and quick to set up
Excellent customer service. Quick and responsive!
Excellent customer service response. Didn't check the list of compatible devices closely enough (my bad!) so requested a refund. You'd assume an iPhone X would take an esim! Ended up having to buy an actual SIM card for twice the price.
I purchased 2 SIM cards for my upcoming Europe trip. The fist one worked PERFECTLY and was very easy to install. FULLY SATISFIED. With the second one had an issue, as the phone was locked by the carrier, and I was totally unaware of this. However, cuatomer service was GREAT and processed a refund. I couldn’t be happier with the experience
This choice for a eSim was very easy to purchase and very easy to install. I will definitely buy eSims from them again and will refer my friends.
I purchased a E-sim in my Europe trip. However, my phone doesn’t support E-sim and I requested refund for my purchase. The customer service responses quickly and politely to solve my problem. I fully recommend SimOptions to everyone.
Good customer service
Friends shared the eSim option for us when traveling to Europe. Did not have to use it so asked for a refund and the responsive customer service helped me through the process.
Awersome service. Quick reply and great support.
Purchased for my daughter traveling from USA to Europe. Easy process however I needed to have my daughters phone unlocked to use and I was not able to make that happen. Reached back out to the company and they were able to fully refund me for the card! Would recommend and use again.
I think esim is a very convenient and environmentally friendly way to buy a cell phone card. You only need to purchase online and then use the barcode to get the service .
Great and quick customer service. Easy sign up and installation instructions.
High speed data and easily obtainable, perfect for cruises and other out of country trips
I purchased this SIM card for my IPhone while traveling to France. Unfortunately my phone was lock and couldn’t use the SIM card. Customer service was very helpful and quick to respond to my query. Thank you.
Easy and simple process that made it easy to stay connected while traveling through Europe! Fast and responsive customer support as well!
Great customer service!
Great experience with my purchase. I had a question and their chat was quick and thorough in providing support and answers. I will definitely buy from SimOptions again.
They were very responsive in their emails!
Excellent customer service. Quick responses for support. The eSIM worked perfectly on my iPhone in Spain and Portugal. The tech support was needed to address my questions- not sure to any flaw in the technology.
Purchased an eSim from this company after reading the positive reviews. The instructions were easy to follow to download to my iphone. Unfortunately, my phone carrier couldn't honor the esim because my phone is locked. I contacted customer service and they responded quickly, and were very helpful. They offered a full refund. Had it not been for my phone carrier, I would gladly be using this eSim card.
Very helpful support and customer service! Highly recommend!
This company was extremely responsive and helpful. Unfortunately, through no fault of their own, I was not able to use the e-Sim. The problem was with my carrier. They offered me a full refund. I would highly recommend them.
Easy to use interface for purchase. Nice array of options. The online staff were very responsive and accommodating. Highly recommend!
I am new to the eSim situation and did not realize that my phone was locked! I simply asked for a refund and they e-mailed me back right away. I explained my situation and they were happy to refund me. Once my phone is unlocked, I will absolutely purchase another plan for my next trip overseas!
SimOptions had great service. I'd recommend people getting it if you are traveling to Europe and need cellular data.
Tried to get am esim after reading a great review of this option and company. Unfortunately, my mobile couldn't accept the esim; however, the customer service was timely, polite, helpful and in the end after we tried various options they offered a fill refund. Can't fault them.
The information and instructions were clear. I was unable to use the esim because my phone was locked by my carrier. The company responded timely and issued a full refund. Would reconsider for future travels.
The instructions, installation process and customer service earns SimOptions a 5 star review. I did not get to use the service due to my carrier not being able to unlock my phone, however the customer service accommodated me well with full refund.
This company has been incredible and has been really responsive with any questions I have via email. I will definitely be using them for any future trips in Europe. Thanks again!
My experience was great. They were quick to answer my questions and super polite. If I need anything else, I will not hesitate to call them. Thanks for everything.
It’s odd to review a service that I was unable to use, but … due to my U.S. phone being locked by the service provider which I was unaware of I couldn’t install my ESim. These guys were responsive in helping get the issue resolved, no waiting for replies. Thankfully fully refunded me in full after I couldn’t get their service to work.
Great experience, thank you!!!
The company was very responsive to my issue.
Very helpful. When our trip to Europe was cancelled due to illness, it was no problem for them to refund our money. I used them originally for esim service because their website was very helpful in explaining esims vs SIM cards.
Customer service Brice was awesome! He helped me resolve my problem quickly and efficiently
the Esim for Australia was simply too convenient compared to physical sim card, I could keep my whatsapp number while in the Melbourne and not worry about roaming fee
It was easy to buy and the conditions seemed pretty good. Unfortunatelly, the eSIM card didn't work on my phone. I contacted client support and they were quick getting back at me to settle it to solve the problem.
This esim is go-to for all your international roaming needs. Great selection of countries in their catalog and it's super simple to use. Prices are pretty sweet too.
The after-sales service is excellent. I had difficulty installing the eSim however SimOptions promptly and kindly assisted me in finding a solution.
We’ve had two experiences and both have been good. My daughter has been using the product during study abroad and has had no troubles with it. It’s allowed her to call and text us, and have data available for map use when she’s out and about. Once you pay the initial fee you can reload for cheaper. We bought an eSIM for my son to use, but did not realize it cannot be used on a locked phone (my daughter’s phone is unlocked). The company has been very gracious about refunding us since he is unable to use it
Helpful and informative
Wonderful! Their customer service is excellent and they are quick to reply.
I recently bought a eSIM card and there were some issues on my end with my phone character and the eSIM. I reached out SimOptions and they responded quickly and were proactive in helping me fix the issue. Amazing customer service and amazing product!
This company was very easy to use and I would have loved to use them if it hadn’t been for my own cell provider blocking it. But when I asked for a refund they were very quick with a response and were so very helpful
Easy and fast buying experience; the QR code for the service was sent quickly. When I had a question post-purchase, their customer support answered quickly, even though my inquiry was after hours. I would use again!
Great service, unfortunately my mobile phone is incompatible with eSIM, but the people at SimOptions were very attentive, with quick and efficient responses. Highly recommended!
