Find eSIMs for
180+ destinations worldwide

As soon as you have finished the purchase, you will receive an order confirmation via email immediately. This email contains a PDF (or multiple PDF’s if you have ordered more than 1 eSIM). In this PDF, you will see the QR Code that you just need to scan to activate the eSIM.

We have a list of eSIM-Smartphones available here.

Most of the eSIMs are activated as soon as you have them installed on your smartphone, even if you are in a country that is not covered by the data plan. We recommend installing the eSIM just before you enter the plane to go abroad or as soon as you have arrived.

Yes! We offer eSIMs that include phone numbers and credit for both Calls & SMS. Please check the product information carefully.

All eSIMs available on SimOptions support 4G LTE or even 5G in selected countries. Please note that you might not get the full speed connectivity in more remote areas.

A few selected eSIMs have the option for a top up at the MNO’s website. Please read the product information carefully. If the eSIM cannot be extended or a topup is not possible, you can simply purchase a new eSIM.

You can contact our customer support and they will guide you through process. Otherwise, you can contact the individual provider to require for a specific USSD / GSM Code to use to check the remaining balance. Alternatively, you can check your own smartphone settings. Inside the Data settings, you will see how much data you have used for a certain time period.

Yes, the eSIM will only work if you have activated roaming on your smartphone. Please make sure that you have selected the eSIM as your Primary SIM for Data Usage and Phone Calls / SMS.

After your purchase, you will receive an order confirmation email with a PDF attached. Inside the PDF, you will see a QR code that you can scan with the smartphone’s camera to install the eSIM. Alternatively, you enter the SM-DP+ Address and Activation Code manually to install the eSIM.

For a manual installation, please follow our detailed installation guides:

• Android eSIM Installation Guide
• iOS eSIM Installation Guide

Be careful throughout the whole installation process. Certain eSIMs can only be installed once and the QR Code cannot be used afterwards anymore. Other eSIMs can be installed many times and switched over to other smartphones (for a limited amount). The PDF you will receive after the order will include more information. Otherwise, please contact our customer support for more information.

If you have deleted your eSIM, please contact our customer support via the live chat or send us an email contact@simoptions.com. We will try to help you solve the issue as best as possible. Please refer to our refund policy for more information.

If you have lost the PDF, please contact our customer support via the live chat or send us an email contact@simoptions.com. We will resend the PDF to your email address.

If your smartphone supports the Dual-SIM functionality and is compatible with eSIMs, then you can use both at the time. Please select the right eSIM / SIM Card as your Primary / Secondary SIM for Data and Phone Calls & SMS.

First of all, you must have a smartphone that is compatible with eSIMs. A list of eSIM-compatible smartphones is available here. Second, you must be connected to a stable Wi-Fi network (not a public WiFi) to ensure a safe & fast installation process.