Frequently Asked Questions

General Questions

SimOptions provides prepaid SIM Cards for travelers all over in the world. Benefit from the lowest rates for your calls, texts and internet browsing during your next trip abroad.

We offer SIM Cards (all formats: normal, micro and nano sizes), mobile phones and travel accessories so you can stay connected throughout your trip.

Travel accessories include international travel adapters, car chargers and Power-banks (external batteries).

Every prepaid SIM card offer includes: Mobile internet and/or Phone calls and Text messages (please check details for each offer on the dedicated product page).

Each product comes with a detailed description of the offer available.

Our team will remain at your disposal via our

  1. Live Chat
  2. Email support: [email protected]

Enclosed with each SIM Card, a notice will also give you the possibility to contact the operator’s Customer Service in case of a technical issue.

We provide a full secure payment process (through Paypal and Stripe).

We accept MasterCard, Visa, CB, JCB, American Express and Paypal Accounts.

We can deliver our products everywhere in the world (home address, offices or directly to the hotel where you will be staying).

Please be aware that customs policies vary widely from country to country and custom fees can be applied by the country where you reside. All customs clearance fees must be paid by the customer. For further information please contact your local customs.

For more details on Delivery Options please click here.

Express delivery will be the fastest delivery mode and will provide you with a tracking code with details from shipping to delivery point. The parcel is insured if lost by the Postal Services.

Standard delivery will only provide the proof of shipping but no tracking is available outside of Europe. If the package is lost by the postal service, no refund will be available.

Our travel SIM Cards guarantee that no roaming fees can be applied. Enjoy an easy connection at a local rate and master your mobile budget while traveling.

That is perfectly possible. Any item on our website is for sale whether you decide to purchase a SIM or not.

SimOptions reserves the right to charge 20% of the order price as cancellation fee as long as the SIM Card has not left our warehouse. As soon as your order leaves our warehouse, cancellations/ adjustments of the order are not possible anymore.

SIM Card & Coverage Information

You will receive a Tri-format SIM.

It works with every unlocked device. We advise to check your phone first. If your mobile phone is locked, contact your current mobile operator to have it unlocked.

You will receive a Tri-format SIM (normal, micro and nano).

Standard SIM (25x15mm)

Micro SIM (15x12mm)

Nano SIM (12.3×8.8mm)

Therefore, they are compatible with any device.

Every prepaid SIM Card offer includes: Mobile internet and/or Phone calls and Text messages depending on your selected package.

Each product comes with a detailed description of the offer available.

You will receive a Tri-format SIM (standard, micro and nano).

Standard SIM (25x15mm)

Micro SIM (15x12mm)

Nano SIM (12.3×8.8mm)

Therefore, they are compatible with any device.
Please make sure your smartphone is unlocked and compatible with 3G and 4G to make sure the internet access will be available.

It depends on the offer.

For more information please check the credit and SIM Card validity on the offer’s product page.

Topping up your prepaid Sim Card will be dependent on the offer. Please refer to the Top Up section on every offer page.

Please check the coverage for each SIM Card on the dedicated product page.

SimOptions is working with some of the biggest operators available worldwide to make sure that you receive the best connection and service.

Most of the largely populated areas have great cellular coverage and your mobile device and/or hotspot will work without any disruptions.

However, we cannot guarantee a full coverage in each country, some more isolated regions can provide a weak or nonexistent coverage.

If your SIM Card does not work we recommend you to check following things:

  1. Is your mobile data on your phone activated?
  2. Does your phone have the APN settings? (please refer to each SIM Cards’ APN setting in the manual provided)

If you still have any questions or your SIM Card still does not work, please contact us via Live Chat, email or phone.

simoptions customer service

QUESTIONS? CONTACT US!

 0033 18508 9601

or email us at [email protected]