What they think about eSIM and SimOptions
I needed assistance in setting up the eSim I purchased for my travel to Australia and they swiftly replied. Very helpful, went above and beyond to ensure that my concerns are addressed!
Customer service was great. Unfortunately the eSIM does not work for my mobile phone, but they were urgent in respond to my messages regarding the matter.
The website was very helpful to compare and pick the correct plan for my two week stay in Spain and Portugal. The purchase was quick and easy with immediate delivery of receipt and everything I needed to get up and running on the chosen plan. Customer support was quick to respond to my queries. I highly recommend SimOptions for your eSIM purchase.
SimOptions system of ordering my e-sim was very streamlined. I reached out to customer support for assistance and they responded swiftly and professionally.
For me it was perfect. I made a mistake with my purchase, and the follow-up support was fast, friendly and, above all, efficient (by email). Thank you!
Very responsive with my questions and the connection is excellent. The set up is so seamless and easy. I will buy again for my next travelling trip .
This was my first time using an e-Sim while traveling to Ireland and Scotland for 24 days from the USA. I have the iPhone 14 pro max. I purchased the 50Gb 28 day orange card. The service around both countries was awesome and, we were in some remote areas in both countries. I didn't talk or text much but used the data for apple play in the rental car. I used only 20GB in the 24 days. I did reach out to support twice and their response and help was superb! I would definitely recommend their product and service.
Sometimes when you need one of those digital services, you struggle trying to find some help because there is no human beings to help you. That's not the case with SimOptions. I was impressed with their support and efficiency. Totally recommend it.
Was looking for an eSIM to use on a 3-week trip across Europe and found several great options through this site. Customer support was easy to get a hold of and very responsive, even taking the US-EU time difference into consideration. Highly recommend!
Unexpectedly, I was unable to use the e-sim on my cell phone. That's why I requested a refund of the payment I made via credit card. Since the company responded affirmatively that it will reimburse me, I consider that the company is acting correctly and fairly.
I purchased an esim after my girlfriend bought and activated on whilst we are travelling with no problems. It turns out my phone is not compatible. The support team were super helpful and are arranging a full refund.
Easy to install and it activated immediately when I turned off airplane mode. No issues with connectivity or data speed.
I bought the 12 g package but unfortunately it didn't work on my mobile due to service issues from my courier side however I reached out to the customer service which they have been very professional and agreed for the total refund, will definitely purchase again when I change my mobile.
The customer service is very helpful and provides prompt replies to my enquiries. The guidance about the steps of setting up are detailed and easy to follow. Nice experience.
I had trouble in turning on my data, and the response was immediate! I’m very pleased with the customer service.
Responsive customer care in a very timely manner. Would highly recommend.
Really good customers service.
Back home after traveling internationally. Greatly appreciated the excellent service, quick response to my problem, and a very satisfactory resolution. Thank you.
Very easy to buy and has great customer service
So helpful when I had questions about installing the e-sim card.
Great customer service! They were very responsive to my questions/requests :)
SimOptions was an easy and safe way to purchase a SIM card for my trip to Europe. I was able to purchase it online from Canada, and it became activated upon my arrival in Prague. It couldn’t have been simpler.
It was a problems while activating e-sim and Company support team gave great assistance
Their prices are good and their customer service is very responsive. Be careful that your phone is not locked before you buy an eSIM
I inquired with their Team about using a "wiped" iPhone that I no longer use - they said it would not be a problem. However, I had an issue with installation as my iPhone (AT&T!!) would not accept the SIM (even though it is on the approved list). Worked with Customer Service at SimOptions who was timely in responses and agreed to provide a refund. Would use them again if I need an eSIM.
Easy to communicate with, helpful to address a concern with my primary carrier
My entire family purchased an eSIM for our trip to Italy and it was an easy, simple process! Unfortunately my eSIM didn’t work due to issues with my carrier but the customer support was extremely helpful and offered a refund as I didn’t use my eSIM. The rest of my family had no trouble, really great company!
The company is fabulous! I was worried about buying an eSIM online, but the whole process was simple and accurate! I had some questions and emailed support and got responses within minutes for all my back and forth! I have never had such a fantastic customer support online!
Trust pilot was very easy to navigate and had good customer service. They helped me troubleshoot some problems with my eSIM which I really appreciate when I’m in a foreign country. Thank you!
I had made a mistake my side and feared the worst, however the support team was fast acting and very kind. Would highly recommend them
Initially sim didn’t work for whatever reason. An email to their support link was answered almost immediately. Checked correct setting on phone and then sim worked fine.
The eSIM did not work for my Phone but they are going to give me a full refund as a responsible company.
I am having an excellent experience using this technology during my vacation in France. I did have issues with the initial installation, but the SimOptions customer service was prompt and very helpful. I will definitely use this service again!
I purchased the esim but cant install because My phone is locked to a provider here in our country. I emailed them about it and they are very responsive and helpful. I may not be able to use their services this time but looking forward to traveling in future using their e-sim. Wishing them the best and pray that their company will grow.
I had a few issues sorting out my eSim and the team were very helpful in accomodating me! Thanks to Billy for his support.
It's by far the best mobile phone service plan I've ever used. We used it during our travel in Europe and it's been rock solid. I've recommended it to several friends
It was good for local calls - however - the data usage was inconsistent when trying to access google maps.
Bought an eSim for our trip. Had technical difficulties getting it to work. Was helped quickly. Solid.
I purchased an esim card from SimOptions recently. The Esim code arrived within minutes of the order. Unfortunately, it did not work with my locked AT&T phone. I contacted the company and they offered me a refund without any hassle. I am so appreciative of the quick and helpful service they have provided.
My experience with esim has been fabulous. Excellent customer service: fast, understanding, very professional. A friend recommended it to us and he wasn't wrong. When I travel abroad again, I'll definitely get in touch with them again.
Great service provided when I had difficulties accessing the Sim Card. Thank You!!
The product worked very well. I installed the e-sim on my device at home, and when I got to Europe, I enabled it, and in about 20 minutes the phone had been enabled on the Boygues network for data, texting, and calling. It worked well through Germany and Italy where we travelled to.
Great company. Visiting Greece and tried the esim but my phone does not work with it. Customer service was great.
Sim options really helped me out. I bought an esim for Europe to only later realize that my phone was not compatible (Motorola G play 2023). I emailed sim options and not only did they respond quickly with detailed instructions on how to solve the issue, they fully refunded me since I hadn't used (and couldn't) use the esim due to my phone. I highly recommend giving them a try!
The response to queries was quite fast. Good customer care. Keep it up
I had trouble installing/activating the eSim and I emailed customer service and they immediately got back to me with possible solutions and got me up and running, painlessly!
quick response
Quick realisation of esim within less than 20 mins and also refund in case of error
Great sim options and helpful customer service! Will definitely be a repeat customer.
This is the best esim deal out there. Seamless to install, and it works great.
Quick and clear resolution of installation issues
I was unable to use the E-SIM I purchased and I got quick customer service responses to help aid me in a refund process!
Very good service and wide product offering. Highly recommend it!
While the eSim was not compatible with my phone (which is my phones problem not the company’s) , the company was very helpful in figuring out what the problem was. They were very prompt in responding to my questions within a few minutes. Sadly I will not be able to use the eSim but I know my fellow travelers will have a great experience!
Very happy with the service from start to finish. Had questions about the activation process and the support team responded within minutes - making my experience so smooth. I travel a lot so I will definitely use it again!!
Hi. I had trouble because my Phone wasnt compatible with the esim. However, the attention was very good y I got my money back
My friend used simOptions to get his eSim for travelling, and it worked like a charm. Also I spoke to their support team and had got some quick, helpful replies which helped get my problem sorted out.
I ordered eSIM cards for my wife and I on a trip to Europe. My wife’s service worked perfectly, once we enabled data roaming on her phone (as the company’s instructions told us to do). I wasn’t able to use my service since my tablet was not cellular capable (my oversight), but the company worked with me to resolve the issue. Good experience overall.
Customer service was very helpful. Answered questions quickly . Very appreciative
Very easy to use and excellent customer services if you're having technical difficulties.
