What they think about eSIM and SimOptions
We used them of an eSIM when traveling to Europe. Process was fast and easy - we would use again for any future needs for our travels.
The web site was easy to navigate and the customer support via email was very responsive and my issues were resolved quickly.
Great service, had a small issue with my phone and the customer care help was fantastic.
Incredible! Had no idea what I was doing. Tried to set it up in Toronto but couldn’t figure it out when I arrived in Dublin same issue. Emailed them they easily walked me through how to do everything via email.
This company is very usefull and preferable. Also their support team is very helpfull. I will prefer again. Thanks..
Very good service! I wanted to cancel my order and they replied immediately!
They are really understanding in customers query and provide immediate response, I will surely opt for them in future while travelling outside India. They
Great service. The company was very kind, helping me to solve a problem I had with my Phone configuration. Absolutely recommended.
Bought an esim and had some difficulty installing. Via the online chat one too the staff was really patient and very helpful to get me up and running. When that didn't work they referred me to another team who have been really helpful, provided clear communication and have gone the extra mile to ensure I am a happy customer.
The ESims are easy to install and good value for money.
So convenient! Was able to get connection waiting for my transfer flight
Very rapid response to our request. Total satisfaction on my part. We recommend this company
Purchased eSim but then found my phone wasn't compatible although recommendedas such on Money Matters website. Quick response from helpline resulted in offer of refund.
I bought an isimcard easily online. I followed instructions I received to install. But it did not work. I then contacted customer service and they immediately figured out the problem as my phone is not unlocked. Thus, I requested to return. I was given two options. I chose refund. Then, It worked out smoothly. Thanks so much!
Relatively quick response to correct our concerns. The esim worked great in Portugal and Spain.
Simoption customer support is stellar. Things screwed up for me and I had to get a physical sim but they were very responsive and refunded me. Definitely recommend!
Easy to purchase and use! I had some some issues but it was quickly resolved by the support team.
Easy to purchase. Unfortunately was not compatible with my phone but the customer service is very responsive and top notch. They offered a full refund which is a huge relief!
Used this service on my trip to Italy and it worked fantastic We to other places and it picked up a carrier in each area. I would use them again
Good and prompt customer service. Would highly recommend.
Amazing service, I had trouble installing the sim and contacted the support team and got a reply within mintues. Completely trustworthy company, highly recommend!
I ordered an eSim through SimOptions for my travels in Canada. Delivery of the esim was fast and the instructions provided where very clear. Unfortunately, I found out my phone was not set up for esim due to conflicting internet information that I found. Certainly no fault to SimOptions. I reached out to their customers services and they helped to rectify the issue very quick and pain free. Would certainly buy again from them in the future, then with a mobile that does support esim 😊
Unfortunately, the esim card purchased was not compatible with my phone. The service team was very supportive to help us diagnose the problem professionally and promptly.
Great customer service!
SimOptions makes getting an European eSIM super easy!
Deliver the product quickly.
A friend of mine had a great experience with simoptions and highly recommend it to me, so I decided to try it. I realized after the purchase that my phone was not on the list of supported model and I was not able to install the Orange esim on my phone. I highly recommend double checking the list of compatible phones. Nonetheless, the technical support staff was great and fast and the company promptly issued a refund. Should I get a new and supported device, I would not hesitate to go with simoptions.
The esim was easy to purchase, download and offered great savings compared to my mobile carrier international plan. It was easy to instal and get connected. I was able to text and make phone calls immediately as soon as I got to Europe.
Very prompt service. I would recommend to anyone.
Before departure to Europe, at home in Canada. several days before departure - I bought my European eSim, Bouygues Telecom, 30GB. Received an email with QR code, scanned it. My iphone spent some time installing it. There was no number assigned. About 4 hours later - I received a welcome text from Bouygues with my French phone number. Landed in Paris, switch off airplane mode - the phone number was activated and everything worked in France and Italy. Do not forget to enable data roaming for this eSim in your phone. Otherwise - you will have no Internet out of France. They sent me several texts telling that I must identify myself or the line will be disconnected - but you have 30 days to do it. So you do not need to bother unless you want to keep the same number for more than 30 days. One note - on September 27 I received the text from them saying that I have only 3 days left to use free SMS. But I will get 50 free SMS for October. Since I departed Oct 1 from Europe - did not matter, but there should be unlimited SMS, why did I get this message? Does not really matter because 30GB data was lot. Note - sometimes in Italy the data service is slow and I saw more bars for my Canadian Bell phone number then for Bouygues, but overall this eSim was awesome.
This is my first time traveling internationally and using an eSIM seemed intimidating. Sim options made this process very easy and removed all stress. There customer service was extremely quick when I had an issue and got my problem resolved in minutes!
I bought an eSIM card and it unfortunately did not work for me because of my phone. It was not unlocked and I was not able to used it and they were very helpful and communicated well with me and helped me get a refund. I did recommend this company to my friend and he bought an eSIM card and it worked perfectly for my friend. They were great, I just unfortunately couldn’t use it. But my friend could.
Very easy and helpful to work with. It turned out my older phone is incompatible which maybe I could have researched before I purchased the eSim. SimOptions very kindly offered to refund the payment.
I had an excellent experience with this company while on holiday out the country!
I bought an eSIM card from this company for my future travel in Europe. I did have issues with activating the eSIM card and customer support was very helpful to try to figure out what was wrong. They were really quick to update me with email and help me. Would recommend!
Great service
I purchased the European E-Sim card from this company and after receiving it in my email, I realized my iPhone 15 did not support the SIM card. This company was very resourceful, helpful and quick to respond to my concerns. I was very pleased with their customer service and will definitely be using them again.
I bought an eSim for my travel to Switzerland without realising that the eSim wouldn't work in that country (the dropdown of applicable countries wasn't obvious to myself or my partner, who was helping me select a eSim). The management decided to provide me with a full refund (without cancellation fees) after I reached out to them. Thanks for this! I've now found an eSim that will work for my travels.
I purchased the data plan from this company. Although I was unable to activate the plan because phone was locked by the provider, the customer service walked us through step by step gave us the refund. Appreciate the transparency and assistance.
I can't recommend SimOptions enough. We recently traveled to the UK from the US. Upon landing at Heathrow, we immediately purchased a SimOptions e sim card for our phones and within minutes, we were able to have functioning phones in a new country. The price is great and the customer service can't be beat! They've been so easy to contact in real time and extremely helpful in answering my questions.
I bought an eSIM for my trip to India. Everything was perfect with top notch communication and support. I can highly recommend buying from Simoptions!
The options on this site are really great and well priced. I had an issue with my phone using it and their customer service team was quick to help me solve giving my the exact instructions I needed to talk to me carrier and be on my way. Very impressed.
I bought an eSIM card from this company. I did have issues with activating the eSIM card and customer support was very helpful to try to figure out what was wrong with the eSIM card.
Quick and solved the problem.
Good service. And I recommend
Great option for those traveling outside of their home country and who may not have an international plan offer to them for data, voice and text. SIMOptions is a great option and easy to use. For those who need it their customer service is fantastic
Great customer service, very friendly and quick response. Recommend anyone to use their eSIM
Easy to use as the instructions on how to set up were clear and concise. Great customer service. Quick response times and answered all of my questions with professionalism.
Good timely customer service when needed or if having a difficult with installation .
During my visit to Bucharest it worked fine. First I was anxies about esim because there was no signal but it was about customs and when I passed customs I could use it without any problem. Thanks
Great experience! Very supportive when I ordered the wrong deal by mistake.
Was looking forward to having cellular phone service while in Portugal. After reviewing options I selected SimOptions for purchase of an esim card. Received promptly at a great price. Unfortunately discovered my new IPhone was locked and couldn’t use the esim card. After confirming this incompatibility they offered to refund my cost. Would recommend.
I wish I could give more stars! A quick response completely resolved my issue and I'm very appreciative!
Very helpful customer service. Highly recommend
The website was easy to use and the communication was excellent with very clear instructions on how to use the eSIM. When I discovered that neither of my phones would accept an eSIM, the company responded to my inquiry almost immediately and refunded the cost of the eSIM. They were very easy to work with and exceeded my expectations. I would not hesitate to purchase from them again if I could utilize an eSIM.
Recently bought simoption’s esim for my paris trip. It was straight forward and quick to purchase and the costumer service was excellent. The Chat was useful for me as I haven’t used esim before, the chat operator got me the answer instantly.
Vert straight forward very detailed instruction email Fast and actionable items to follow Customer Support was very attentive and supportive The internet service works all over Europe I totally recommend for tourists and expats in Europe
very good service, very friendly staff. Prompt responses and effective solutions! highly recommended
Great, quick and efficient customer service. 5 🌟stars
I used it in a recent trip to Italy I'd recommend it to anyone. Excellent, first class. Worked perfectly. My only suggestion is that the messages that are sent be also in English. It'd help the user and since you market this product to clients outside France it'd be only logic that messages were also in English (in spite of how beautiful the French language is, off course!)
